Cancellation Policy

Free Cancellation Policy & Refunds

Each tour has its own specific refund and free cancellation terms based on factors like tour type (transportation, semi-private, private, shared) and group size. We encourage you to carefully review the detailed policy on your tour's booking page before making a reservation
You can request a cancellation in two ways:
- Log into your order confirmation page and select "Cancel Order"
- Contact our customer service team with your booking reference number
All approved refunds will be processed using your original payment method for your security and convenience

Please note: If you cancel past the free cancellation date, a deduction may be applied to the original amount.

We may cancel tours due to:

Adverse weather conditions that could impact your safety or significantly affect your experience
Safety concerns including but not limited to local conditions or travel advisories
Operational reasons such as vehicle maintenance or guide availability
Insufficient participants to meet minimum group requirements
Force majeure events including natural disasters, civil unrest, or other circumstances beyond our control

You'll receive a full refund for any tour we cancel, typically processed within 5-7 business days.

You miss the departure time - our tours operate on strict schedules to ensure the best experience for all guests
Leave the tour early by choice or personal circumstance
Choose not to attend due to weather (most tours run in various weather conditions unless deemed unsafe by our team)
Decide to leave the designated tour transportation for any reason
Fail to present required documentation (ie tour confirmation or tour ticket) at the start of your tour.